Living our customer centric ethos every day

Living our customer centric ethos every day 839 450 SearchKings@

Living our customer centric ethos every day

By Brett Perlstein, CEO and Founder

Putting our customers first is more than a value statement. It is a behaviour that we practise and a mindset that we teach here at SearchKings™ Africa daily. And to be really good at putting your customer first, requires a good dose of transparency and pinch of humility too.

I set out to build a customer-centric business but that doesn’t mean we know everything all the time. We work in such a dynamic space that if our clients needs weren’t changing at a pace, there would be a problem. This is why checking in with them regularly is so important. Our recent customer satisfaction survey and resultant scores have been humbling and illuminating.

While we were blown away by the incredibly positive sentiment, we also appreciate the honest and constructive feedback that allows us to be smarter and serve our customers better ensuring we are moving forward every day.

At the end of the day we win when our customers win which means understanding and fine-tuning ways of working every step of the way to unpack their full potential online and deliver exceptional customer service.

To all our customers, thank you for your business, for your honest feedback and for entrusting us with your success.